Frequently Asked Questions
We want you to feel as comfortable as possible while youre at our store. If your question was not answered in the FAQ section you may ask it using our rapid customer support ticket system.
Frequently Asked Questions page has a mission to provide our customers with answers to the most frequent questions. We tried to enlarge common list of questions for your convenience.
What shipping methods do you offer?
Currently there are two different shipping methods available: Regular Airmail delivery and Express Courier (EMS) delivery. Courier delivery is currently available for the US customers only.
Regular Airmail is a cheaper and reliable option. However, orders sent by Regular Airmail take more time to get delivered.
Courier delivery is much faster and provides a benefit of being able to track your parcel in real time via the USPS website. Tracking information becomes available soon after the order has been dispatched and is updated throughout the whole delivery period.
Note that although Regular Airmail is trackable in most cases as well, tracking information becomes available only on delivery (or attempted delivery) of the order. This allows us to see if your order was indeed successfully delivered, but does not provide any real-time delivery details.
What are your shipping rates and policies?
At the moment we offer 2 shipping options:
Regular Airmail delivery (10 - 21 days)
Express Courier delivery via USPS (8 - 14 days)
Please note that Courier delivery currently is available for the US customers only and is fully trackable via USPS.
Once your order has been shipped, we will send you an e-mail to notify you that your product has left our facility. From this point your product is only 8-21 days (depending on the shipping method chosen) from arriving at your home or office.
Please note that orders are shipped on business days only (Monday to Friday, with the exception of public holidays).
You can see all our shipping rates and other information after selecting a particular product.
Do you ship internationally?
Yes, we ship internationally, to most countries of the world.
What is delivery insurance?
We are proud to offer free delivery insurance in case you order amount is $200.00 or more. This means that in an unlikely event that any problems occur with your order, we will reship it for free and you will not have to bear any shipping fees or any other additional charges.
If your order amount is below $200, we provide delivery insurance at the cost of only $4.95.
How will my medication be packaged?
Your order will be packaged discreetly for your privacy and protection.
Where are the medications shipped from?
The medicines we offer are produced at several licensed facilities located in the USA and India, the world's largest generic drugs manufacturer and a renowned brand-name drugs manufacturer. The whole manufacturing process is regulated by the US Food and Drug Administration (FDA) and other relevant authorities.
What is your return policy?
If for some reasons you are not completely happy with your purchase or you have never received it, we will reship the package or refund your payment. We can also exchange your purchase. Please use our customer support ticket page, and we will readily assist you with your problem.
What forms of payment do you accept?
Currently we accept payments by Visa, MasterCard, AmericanExpress and eChecks.
How do I place an order?
You can find the product by using:
- Search field
- Most Popular Product list
- Product Categories
- All Products list
- Alphabetical Product list
Choose the proper dosage and quantity, press "Add to cart". When clicking on "Checkout" button, you will be taken to our secure server where you can securely fill in shipping and billing details and process your order.
What happens once I submit my order?
If your credit card was accepted and your order was successfully completed, you will immediately receive an order confirmation e-mail and another e-mail once your order has been dispatched.
How do I check my order status?
After making your purchase you will get an e-mail containing tracking information for your order. This e-mail contains information about the purchase and a link to our customer support ticket page where you can track the status of your order.
What benefits do you offer for your regular customers?
If you have already made a purchase with us, you can enjoy discounts and special offers for your following re-orders.
We are committed to protecting your privacy with the highest possible level of security. All of your personal information, including credit card number, name, and address is encrypted, so that it cannot be read as it is being transmitted from your computer to our server. We use the Secure Socket Layer (SSL) protocol which enables end-to-end data protection.
Do you provide any consultations for your customers?
Although not all medical conditions require a physical examination, an online consultation will never fully replace a traditional one. It is better to discuss whatever questions you have with your doctor and follow his recommendations.
However, you can always use our customer support ticket page to ask any questions you have about any of our product. Our team will be happy to clarify your concerns or explain whatever you want to know about the medicines that we offer.
What medications do you sell?
We offer a wide range of different medications including those used for serious conditions, the so-called lifestyle medications such as Viagra, anti-smoking agents and weight loss medicines, and various nutritional and dietary supplements. We sell both brand-name and generic products.
As a legitimate online pharmacy, we do not offer any medications that have a high potential for abuse. All medications are obtained from legitimate pharmaceutical wholesalers, so you can rest assured you are receiving the same medication as you would at your neighborhood pharmacy.
What are generic drugs and why are they cheaper than brand-name ones?
According to the recent FDA data, generic drugs account for about 45-50 percent of all prescription drug purchases in the United States.
A generic drug is actually its brand-name equivalent, although it doesn't bear the original trademark and looks slightly different. In all other ways it is the same medicine with the same active ingredients, identical in use, safety, strength and all other characteristics.
There is however another important difference: the price. Generic drugs are noticeably cheaper than their branded counterparts. This is easily explained by a number of marketing and production differences. Generic drugs manufacturers do not need to spend huge amounts on scientific research and development, on extensive clinical trials and marketing campaigns. All this has already been accomplished by the original manufacturer, and was subsequently reflected in the brand-name drug price. Therefore with generic drugs we can see a 30-50% reduction in price and sometimes can even save up to 80%.
Usually, generic products become available once the patent protections afforded to the original manufacturer have expired. Also, there are drugs that never held patents, and in some countries patents are just not enforceable.
What is the quality of generic drugs?
The safety and effectiveness of generic drugs are established by the fact that all of them go through the FDA review and approval procedure. Besides this thorough examination of the drug's ingredients and performance, the FDA also conducts periodic inspections of the manufacturing plants to ensure there are no changes in the approved drug's quality. Quite often generic drugs are manufactured by the same company that makes their brand-name counterparts.
It is important to keep in mind that generic and brand-name drugs do look more or less different. This is accounted for by the possible differences in their inactive ingredients such as color and flavor additives, and by the copyright and trademark regulations that does not allow for exact copies of the existing brand-name products. These differences have no effect on the medical action of the drug whatsoever.
Thus anyone taking generic drugs can rest assured they are safe, effective, and, above all, fully approved by the FDA.
How to order several items of the product package?
Unfortunately, there's no option for ordering several packages of one product at once. If you need several packages of one product at once - you can purchase them by separate orders. Also, we do our best in order to provide you with the most wide selection of dosages and packages available.